Frequently Asked Questions
Are we accepting new patients?
Yes! We are accepting new patients at this time, in light of public health concerns it is crucial for us to ensure that our patients health and safety is top priority while providing care.
Do I have to wear a mask?
In accordance to the Ingham County Health Department’s Emergency Order (2020-21) for Control of Epidemic Facial Coverings we do require a facial covering to be worn at all times while in the building. Medical masks or double layered masks are acceptable.
What's with the FMLA Paperwork?
Please bring all FMLA paperwork to your appointment and deliver to our front desk before seeing the doctor. We will have your paperwork returned within 10 business days. A charge of $50 will be required (we accept cash, checks, and all major credit cards).
Can I schedule my surgery from a previous appointment?
All surgeries must be scheduled within 30 days from your appointment as injuries and conditions do change with time. If you are outside of the 30 day period a new consultation must be made to reevaluate the area of concern before scheduling a surgery date. However, if it has not yet been 30 days from your visit, we may be able to schedule you without any additional appointments.
Can I bring a guest to my appointment?
At this time we are only allowing 1 guest to accompany our patients during appointment. Any additional accompanying members must be pre-approved by our staff, 2 days prior to your visit. The following guests are always welcome without regulation: Guardians to a minor, translators, and caregivers to those with disabilities.
What is my copay? When do I pay?
Patients are expected to know their copay as it is an agreement between them and their insurance provider. Please contact your insurance provider prior to your visit so they can inform you of your copay. Patients are responsible to pay such fees at time of visit.
Can my prescription be refilled?
A new appointment must be made for ALL prescription refills.
Can I have access to my medical records?
Of course! Medical records can be released upon request directly by the patient. Records must be collected in person with a $50 fee for the retrieval process. Once your request is received, please allow 30 business days for the records to be picked up.
Are any procedures directly done out of the Katranji Hand Center office?
Some surgeries can be performed right here in office, however there maybe some restrictions or additional costs in doing so.
